Last updated: March 2026
We collect information you provide during registration (email address, username), KYC verification documents (government-issued ID, proof of address, selfie verification), transaction data (deposit/withdrawal amounts, wallet addresses, payment method details), gameplay data (bets placed, game history), and technical data (IP address, browser type, device information, geolocation).
Your information is used to: operate and maintain your account; process deposits and withdrawals; complete KYC and AML verification procedures; comply with regulatory requirements including tax reporting obligations; prevent fraud and ensure platform security; provide customer support; and improve our services. We do not sell your personal data to third parties.
As part of our regulatory obligations, we collect and process identity verification documents. This data is used exclusively for KYC compliance, AML screening, and fraud prevention. Verification documents are stored in encrypted form and processed by our compliance team and authorized third-party verification providers. Enhanced verification may be required at various stages of account activity, particularly during withdrawal processing.
We maintain detailed records of all financial transactions including deposits, withdrawals, verification-related payments, processing fees, and compliance charges. This data is required for regulatory compliance, tax reporting, dispute resolution, and AML monitoring. Transaction records are retained for a minimum of 5 years after account closure as required by financial regulations.
We implement industry-standard security measures including 256-bit SSL/TLS encryption, secure data storage with access controls, and regular third-party security audits. Cryptocurrency assets are stored in cold wallets with multi-signature protection. KYC documents are encrypted at rest and in transit.
We engage third-party services for: payment processing, KYC/AML verification providers, blockchain analytics, security monitoring, and regulatory compliance reporting. These providers operate under strict data protection agreements and process your data only for the specified purposes.
Account data is retained for the duration of your account activity plus 5 years for regulatory compliance. KYC documents are retained as required by AML regulations. Transaction records are kept as required by applicable financial laws. You may request deletion of your data, subject to legal retention requirements.
You have the right to access your personal data, request corrections, request deletion (subject to legal requirements), object to data processing, and receive a copy of your data in a portable format. Note that deletion of KYC data may affect your ability to process withdrawals. Contact our support team to exercise these rights.
For privacy-related questions or concerns, contact us through our live support chat or email. We aim to respond to all privacy requests within 30 days.
